Privacy Policy
At West Coast Floors, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
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1. Who We Are
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West Coast Floors
Unit 11, Cornwall Business Park West, Scorrier, Redruth TR16 5FG
01209 206001
Website: www.westcoastfloors.co.uk
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2. What Information We Collect
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We may collect and store the following types of information:
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Your name, phone number, and email address (when contacting us via our website or social media)
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Your address (for site visits, quotes, and installations)
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Payment details (only when necessary and handled securely)
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Website usage data (e.g., IP address, browser type, cookies – see below)
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3. How We Use Your Information
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We collect your information to:
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Respond to your enquiries and provide quotes
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Arrange site visits and carry out flooring installations
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Process invoices and payments
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Improve our website and customer service
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Send updates or offers (if you have opted in)
We do not sell, rent, or trade your personal information.
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4. Cookies
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Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality. You can disable cookies through your browser settings if preferred.
5. Data Storage and Security
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We take data security seriously. Your personal information is stored securely and only accessed by authorised personnel. We use appropriate physical, electronic, and managerial measures to safeguard your data.
6. Third-Party Services
We may use trusted third-party providers (such as payment processors or website analytics tools) who process data on our behalf. These companies comply with GDPR and only use your data for specific, agreed purposes.
7. Your Rights
You have the right to:
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Access the data we hold about you
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Request correction or deletion of your data
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
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8. Changes to This Policy
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We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this privacy policy or how we handle your data, please get in touch.